Frequently Asked Questions

Welcome to Cool Aid Air Conditioning's FAQ page. As a family-owned HVAC contractor with over 20 years of experience serving Edinburg, TX and surrounding areas, we've gathered answers to the most common questions our customers ask. If you need more information, please contact us at 956-784-2496.

Air Conditioning Questions



Many factors can affect the performance of your AC unit. Some common problems include:

  • Poor Airflow: Dirty filters, blocked vents, or malfunctioning fans.
  • Insufficient Cooling: Low refrigerant, dirty condenser coil, or a defective compressor.
  • Unusual Noises: Mechanical problems like a failing motor or a loose belt.
  • Frequent Cycling: Oversized unit or thermostat issues.
  • Bad Odors: Mold in ductwork or mechanical issues causing burning smells.
Regular AC maintenance involves cleaning or replacing filters, inspecting and cleaning the evaporator and condenser coils, checking the refrigerant level, and inspecting and cleaning the blower components for proper airflow. Regular maintenance ensures your unit functions efficiently and can help save on energy bills.
Warning signs your AC might need repair include unusual noises, reduced airflow, warm air blowing from vents, foul smells, and high humidity levels in your home. If your AC exhibits any of these signs, call us immediately for an AC repair service.
There could be a few reasons: maybe your thermostat settings are off, your filters could be dirty, or there might be a bigger issue with the AC unit itself. It's best to call a professional to check it out.
Most AC units last between 10 to 15 years. With good care and regular maintenance, they can last even longer, sometimes up to 20 years depending on usage and model quality.


Heating Services Questions



We recommend having your heating system serviced at least once a year, ideally before the start of the cold season. Regular maintenance helps detect potential issues early and ensures efficient operation.
Signs of a malfunctioning furnace can include unusual noises, reduced heat output, frequent cycling on and off, or a yellow pilot light. If you notice any of these issues, call us immediately for a service check.
Furnaces can make noise for many reasons. It might be a small thing like a loose panel, or it could be a sign of a bigger issue. If your furnace is being unusually loud, it's wise to have a professional take a look.
A heat pump moves heat from one place to another, like from outside to inside your house in the winter. It can also cool your house in the summer. A furnace, on the other hand, creates heat by burning fuel. Both can keep your house warm, but they work in different ways.
The first time you turn on your heater in the winter, it might burn off some dust and create a smell. But if the smell continues or is very strong, turn it off and call us right away.


Commercial Refrigeration Questions



Routine maintenance helps in detecting potential issues early, thus preventing costly breakdowns. It ensures your appliances run at peak efficiency, which can save energy and reduce your operational costs.
Indications that your system may need repairs include: unusual noises, high energy bills, ice build-up, temperature inconsistencies, and water leaks. If you notice any of these signs, don't hesitate to give us a call.
We service all types of commercial refrigeration equipment including walk-in coolers, freezers, ice machines, display cases, and refrigerated prep tables. Our technicians are trained to work on all major brands and models.
We understand that refrigeration issues can quickly become emergencies for your business. We provide prompt emergency service and work to resolve issues as quickly as possible to minimize disruption to your operations.


Home Comfort & System Questions



HVAC stands for Heating, Ventilation, and Air Conditioning. It's a system that keeps our homes warm in the winter, cool in the summer, and makes sure we have fresh air all year round.
In the summer, try 78°F when you're home and 85°F when you're away. In winter, aim for 68°F when you're home and a bit lower when you're sleeping or away. These settings balance comfort and energy efficiency.
Ductwork is like the breathing system for your house. It's a series of tubes that move warm or cool air from your heating or cooling system into each room. Clean and well-maintained ducts mean better air quality and more comfort.
It's a good idea to clean your ducts every 3 to 5 years. But if you're seeing lots of dust, or if you have allergies, you might want to clean them more often.
Yes, covering the outdoor part, or the "condenser", can protect it from winter weather. Just make sure the cover is breathable to prevent moisture buildup.


Company & Service Questions



Before hiring an HVAC contractor, consider asking these key questions:

  • Are You Licensed and Insured? Cool Aid AC & Refrigeration is licensed and insured. Our license number is #TACLA-35238R.
  • Do You Have Local References? Read our reviews to hear what our customers are saying.
  • What Brands/Products Do You Service? We service all makes and models of AC units and furnaces.
  • Do You Offer Warranties or Guarantees? We offer a 1-year service and parts warranty.
We proudly serve Edinburg and surrounding areas including Alamo, McAllen, Mission, Pharr, San Juan, and Weslaco, TX. If you're unsure if we service your area, please give us a call at 956-784-2496.
We are open Monday through Friday from 7am to 7pm, Saturday from 8am to 2pm, and Sunday from 9am to 2pm. For emergency services, please call us at 956-784-2496.
Yes, we offer financing options with approved credit, including 0% interest options. Please contact us for more details about our current financing programs.
We strive to accommodate our customers' schedules. In many cases, we can offer same-day or next-day service depending on our current workload. For emergency situations, we prioritize urgent needs.
Yes, we provide free estimates for new installations and major repairs. We also offer a FREE service call with work performed, so you only pay for the actual work needed.


Cost & Saving Questions



Regular maintenance helps a lot! Also, using a programmable thermostat, sealing any leaks around windows or doors, and using energy-efficient appliances can save you money.
Several factors affect the cost of a new system including the size of your home, the type and efficiency rating of the system, any additional features, and the complexity of the installation. We provide detailed, transparent quotes that explain all costs.
If your system is more than 10-15 years old, or if repair costs would exceed 50% of the cost of a new system, replacement might be more cost-effective. New systems are also much more energy-efficient, which can lead to significant savings on your energy bills.
Energy-efficient HVAC systems may qualify for federal tax credits, local utility rebates, or manufacturer rebates. Our team can help you identify which incentives might apply to your new system.


Don't see your question answered here? Contact Cool Aid Air Conditioning at 956-784-2496 or schedule a service call online. Our friendly team is ready to help with all your HVAC and refrigeration needs.